Frequently Asked Questions

– What are the characteristics of the souks?

Cowhide, lined in horsehide on the blade. Alder/birch wood and recycled rubber from car wheels.

– Do they wear the same as other types of footwear?

Clogs fit completely.

– What are the shipping terms?

The items for sale in the online store have a delivery time of 10 working days, unless stocks are out of stock

– What are the shipping costs to A Coruña?

Shipping costs for Galicia are €5 (for a pair of clogs) and €8 (2 pairs of clogs)

– What are the shipping costs to Madrid?

Shipping costs for mainland Spain are €7 (for a pair of clogs) and €10 (2 pairs of clogs)

– Can I return a product?

In the products of the online sale, changes in size, model or exchange for other items in the store are accepted.
Shipping costs on returns are the responsibility of the customer.

– How can I order a product that is not in stock?

No. For changes to items sold in our Etenda, contact our customer service via email info@elenaferro.com or by calling the workshop: 986 583524.

– Can the clogs that come out in the gallery be ordered?

No. For changes to items sold in our Etenda, contact our customer service via email info@elenaferro.com or by calling the workshop: 986 583524.

– What is the delivery time for customized clogs?

The delivery time for customized clogs is one month.

– Can I change the custom clogs?

Clogs ordered through the configurator cannot be changed

– I bought some clogs at the Etenda, can I exchange them in one of the stores listed on the website?
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